Job Summary
Transitions - Mental
Health Association (TMHA) has a part-time, temporary position available April 1,
2014 – December 31, 2014, for an After-Hours Call Handler. The SLO Hotline
staff offers support and encouragement to callers, refers them to mental health
and related resources in the community and assesses for crises and suicide. In the event that a caller is in a crisis,
the staff provides follow-up linkage to appropriate crisis intervention
personnel. This position promotes
recovery and wellness, encouraging callers in their self-care.
The After-Hours Call
Handler is responsible for assisting the Program Coordinator in the operations
of the call center, which includes volunteer scheduling, clerical work and
documentation required by contracting agencies. The After-Hours Call Handler also
answers calls from the public, including calls forwarded from County Mental
Health during designated evening, weekend and overnight periods, and documents
these calls. The staff will uphold and
promote the philosophy of TMHA in all duties performed.
Minimum Requirements
Must be available to work after-hours, evening,
overnight and weekend shifts. Spanish Bi-lingual preferred. Must have clear
oral/written communication skills; ability to deal effectively with a variety
of people and personality types regardless of ethnic, racial, religious
background or socio-economic level. Must be familiar with basic telephone and
cell phone functions. Must be reliable, ethical, and work well with minimum
supervision. Good judgment, decision making, and problem solving skills. Reliable
transportation to and from work. Conditions of employment include: must be at
least 18 years of age At the time of
hire, other conditions of employment are to comply with a T.B. skin test or
chest x-ray indicating a negative tuberculosis result, and receipt of a
criminal record clearance through fingerprinting.
Compensation
Temporary, April 1 –
December 31, 2014. Part-Time, 16 hours per week. After hours shifts are typically 4 hours long
and take place within the 6:00p.m.-7:00a.m. time period, depending on the need.
$10.00 – 13.00 per
hour. Wage is negotiable based on
education and/or experience.
All candidates must complete and submit an application to be considered for an interview. Applications can be picked up from, and submitted to our main office at 784 High Street, San Luis Obispo OR printed from this webpage.
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