PROGRAM: Hotline
Job Summary
Transitions - Mental
Health Association (TMHA) has a position available for an After Hours Call
Supervisor. The Hotline After Hours Call
Supervisor will be a Full-Time, Temporary, 2 year position. A paid internship
is possible. The Hotline After Hours
Call Supervisor position answers calls from the public and County Mental Health
staff during a designated overnight period.
The Hotline staff offers support and encouragement to callers, refers
them to mental health and related resources in the community and assesses for
crises. In the event that a caller is in
a crisis, the staff will provide follow-up linkage to appropriate crisis
intervention personnel. This position
promotes recovery and wellness, encouraging callers in their self-care.
The staff is also
responsible for assisting the Program Coordinator in the operations of the call
center, including volunteer scheduling, supervision of volunteers and
documentation required by contracting agencies. The staff will uphold and
promote the philosophy of TMHA in all duties performed.
Minimum Requirements
Must be available to work a designated overnight shift. Spanish Bi-lingual preferred. Have clear oral/written communication skills; able to deal effectively with a variety of people and personality types regardless of ethnic, racial, religious background or socio-economic level. Must be familiar with basic telephone and cell phone functions. Must be reliable, ethical, and work well with minimum supervision. Good judgment, decision making, and problem solving skills. Reliable transportation to and from work. Conditions of employment include: must be at least 18 years of age At the time of hire, other conditions of employment are to comply with a T.B. skin test or chest x-ray indicating a negative tuberculosis result, and receipt of a criminal record clearance through fingerprinting.
Compensation
Full-Time, 40 hours
per week, benefit eligible. 13.86-18.07, DOE
All candidates must complete and submit an application to be considered for an interview. Applications can be picked up from, and submitted to our main office at 784 High Street, San Luis Obispo OR printed from this webpage.
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